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Skills
Experience
Tour Coordinator
Freelance / Various Clients
2015-01 -
Coordinate travel arrangements and accommodations for group tours, handling inquiries and bookings via phone and email. Create detailed itineraries, set budgets and price tours while ensuring compliance with travel regulations and safety standards. Liaise with hotels, local operators and guides, managing transportation, lodging and activities for up to 30 participants per tour. Support tour guides on‑site and resolve any operational issues, resulting in a 95% client satisfaction rate.
Assistant Tour Organizer / Co‑founder
Miftah Abdelghani Tours / Hip‑Sahara Services
2011-01 - 2014-12
Assisted in organizing tours, handling reservations, answering inquiries and resolving client issues. Managed phone calls, processed payments and maintained accurate guest records. Co‑founded Hip‑Sahara Services, developing new tour packages and negotiating contracts with local vendors, which increased tour bookings by 20%.
Receptionist
Hotel MIMOSA
2009-01 - 2011-12
Managed check‑in and check‑out processes, handled reservations and payments accurately. Provided guests with information on local attractions, dining options and hotel services. Maintained a clean and welcoming reception area and facilitated communication between guests and hotel departments, contributing to repeat business.
Languages
Arabic
fluent
English
fluent
French
fluent
Portuguese
intermediate
Spanish
intermediate
Last updated: 1 hour ago